Vision & Mission
Vision Statement
In line with the University vision, we aspire to be a world class knowledge portal inspiring global research, creativity and innovation
Mission Statement
Our mission is to satisfy at all times the information needs of our patrons through provision of quality information resources for teaching, learning, research and innovation.
QMS/ISMS OBJECTIVES FOR THE LIBRARY DEPARTMENT 2024
| Objective | Who will be responsible | What will be done | What resources will be required | When will it be completed | How will the results be evaluated? |
| To redesign the library training so as to increase library usage | Librarian | Library user training will be redesigned for undergraduate students |
Time Stationery Personnel (skills) |
June 2025 | Data of patron trainings |
| To redesign the library website for ease of use so as to increase library usage | Librarian | Content development and we redesign |
Time Stationery Personnel (skills) |
June 2025 | Online real-time analysis |
| Match at least 25% of academic resources with programmes | Librarian | Course materials will be matched with existing accessible print and online resources |
Time Stationery Personnel (skills) |
June 2025 | Number of programmes matched |
Name Ruth Gibendi Signed
Librarian Date:
Library Service Chater
|
Service rendered |
Customer Expectations |
Expectations from Customer |
Cost of Service |
Timeframe |
|
General inquiries |
Timely feedback |
Cooperation Relevant and accurate information |
Free |
On the spot |
|
Answering telephone calls |
Within five rings |
Politeness, relevant and accurate information |
Free |
30 seconds |
|
Printed correspondence |
Prompt feedback |
Relevant and accurate information Provide up to date contacts |
Free |
Within 7 working days |
|
Library Services |
Relevant and adequate resources Adherence to opening and closing time |
Membership Observe Library Rules and Regulations |
|
Weekdays 8:00am – 9:00 pm Saturday: 9:00am – 3:00pm Sundays and Public holidays: Closed
|
|
Reprographic Services |
Prompt service |
Adherence to cost regulations set Adherence to Copyright act |
Photocopy 2/= Printing 5/= Scanning 10/= Binding from 50/= |
5 minutes |